Privacy Policy

Last Updated: March 2025

1. Introduction

Welcome to Electricare Wales (“we,” “us,” “our”). We are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This Privacy Policy explains:

• What data we collect

• How we use and protect your data

• Your rights under data protection laws

By using our website or services, you agree to the terms outlined in this policy.

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2. Who We Are

Company Name: Electricare Wales

Registered Address: 9 Gatehouse View, Pembroke, SA71 4TP

Contact Email: info@electricare.uk

Contact Phone:

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3. What Data We Collect

We collect and process different types of personal data, including:

3.1 Information You Provide

• Name, phone number, and email address (when contacting us or signing up).

• Address and payment details (for service subscriptions).

3.2 Automatically Collected Information

• IP address, browser type, and operating system (when visiting our website).

• Cookies and analytics data (via Google Analytics or similar tracking tools).

3.3 Information from Third Parties

• Payment processors (such as Stripe or PayPal) may share transaction details.

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4. How We Use Your Data

We only use your data for legitimate business purposes, including:

✅ Providing and managing your membership/service

✅ Processing payments and invoices

✅ Responding to inquiries and customer support requests

✅ Sending service updates or promotional offers (with consent)

✅ Improving our website and services

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5. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual Necessity – To fulfill your subscription or service request.

• Legitimate Interests – To improve services and customer experience.

• Legal Obligation – To comply with financial and regulatory laws.

• Consent – For marketing emails or cookies (which you can opt out of).

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6. How We Store & Protect Your Data

We take appropriate security measures to prevent unauthorised access, alteration, or loss of your data.

🔒 Secure servers and encrypted storage

🔒 Strict access controls and password protection

🔒 Regular security reviews to ensure compliance

Your data is only stored for as long as necessary to fulfill its purpose, after which it is securely deleted.

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7. How We Share Your Data

We do not sell or trade your personal data. However, we may share data with:

• Payment Processors (Stripe, PayPal) – To process transactions securely.

• IT & Hosting Providers – For website maintenance and security.

• Legal Authorities – If required by law or to prevent fraud.

All third parties must comply with strict data protection policies.

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8. Cookies & Tracking Technologies

We use cookies to enhance your website experience and improve services. These include:

🍪 Essential Cookies – Necessary for website functionality.

📊 Analytics Cookies – Track visitor activity to improve our site.

🎯 Marketing Cookies – Used for targeted advertising (only with consent).

Managing Cookies: You can disable cookies in your browser settings, but some features may not function properly.

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9. Your Data Protection Rights

Under UK GDPR, you have the right to:

✔ Access – Request a copy of your personal data.

✔ Correction – Update inaccurate or incomplete information.

✔ Deletion (“Right to be Forgotten”) – Request data removal (where legally possible).

✔ Restrict Processing – Limit how we use your data.

✔ Object to Processing – Stop receiving marketing messages.

✔ Data Portability – Transfer your data to another service.

To exercise your rights, contact us at

info@electricare.uk

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10. Marketing & Communications

We may send you updates about our services, special offers, or industry news. You can opt out anytime by:

✉ Clicking “Unsubscribe” in our emails

📧 Contacting us at info@electricare.uk

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11. Third-Party Links

Our website may contain links to third-party sites (e.g., social media, payment gateways). We are not responsible for their privacy practices, and we encourage you to read their policies before sharing data.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Last Updated” date shown at the top.

If there are significant changes, we will notify you via email or a website notice.

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13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

📍 Address: 9 Gatehouse View, Pembroke, SA71 4TP

📧 Email: info@electricare.uk

📞 Phone: