1. What counts as an emergency?

An emergency includes total or partial loss of power or lighting, tripping circuits, sparking sockets and switches, exposed wiring, electrical burning smells and any other issue that poses a safety risk. If you’re unsure of anything, just give us a call!

2. Are repairs included in my plan?

Emergency repairs to restore power or safety are included. This includes basic materials such as sockets, switches and general wiring accessories. If larger remedial works are required such as rewiring this will be chargeable but dependant on your membership level these will be discounted. 

3. How fast will an electrician arrive?

We aim to respond as quickly as possible, with the standard receiving a same day appointment, enhanced response for plus members and pro receiving priority response. Response times depend on demand but we always aim to be as soon as possible.

4. Does the cover include businesses too?

Yes, we cover businesses too (subject to terms). We mainly cater to domestic properties and holiday let properties (Air BnB etc) and also long term rentals. We can also look after public houses and restaurants too (subject to terms). If you have multiple properties we can offer a bespoke plan to suit you - just get in touch!

5. Am I entering into a contract?

Yes, we offer 12-month contracts to ensure continued service and stop abuse of the service. However:

• We offer a 30 day cooling off period if you change your mind
• Annual payments are non-refundable after 30 days
• Monthly subscriptions automatically renew unless you cancel with 30 days notice before renewal 

6. What happens if i move house?

If you move within our service area (Pembrokeshire) your membership will remain active. If you’re moving out of the service area you may cancel your contract by getting in touch with us.

7. What happens if i miss an appointment?

If an electrician arrives and cannot gain access it may count as a call-out or incur a missed appointment charge. To avoid this please ensure someone is available at your property or secure key-access can be arranged for self-entry.

8. Can I upgrade my plan?

Yes! If you want faster response times, more call outs or additional services you can upgrade at any time. Just contact us and we wil adjust your plan for you. 

9. How do I cancel my membership?

You can cancel at the end of your 12 month term by providing 30 days notice before renewal. 

• Annual payments are non-refundable after 30 days. 
• Monthly plans cannot be cancelled mid-contract. (You may cancel after your initial 30 days membership)

10. How do I sign up?

Joining is easy! 

1. Choose your plan (Standard, Plus or Pro)
2. Sign up online via or payment partner
3. Get instant coverage and peace of mind!

11. What happens if my payment fails?

If a monthly payment fails, we will:

1. Send you a reminder to update your payment details 
2. Attempt to recharge the payment within 7 days
3. If payment is not received after 14 days, your membership will be temporarily suspended until payment is made and you will not be able to make a claim
4. If payment remains unpaid after 30 days, your membership will be cancelled and you will no longer be covered

12. Can I request an electrician if I don’t have a membership?

Yes, you can still request an emergency electrician at our standard outside-of-contract rates: (initial call out/p/hr thereafter)

• Normal weekdays 0900-1800 £135+VAT/£55+VAT
• Normal weeknights 1801-0859 £185+VAT/£75+VAT
• Weekends 0900-1800 £185+VAT/£65+VAT
• Weekends 1801-0859 £245+VAT/£85
• Public holidays £265+VAT/£145+VAT
• Christmas Day £585+VAT/£255+VAT